If you wish to contact us about your order, information about our products or other questions do not hesitate to send an email too. We are here to help:
SALES@VICARA.PT / +351963426509
We will try to process your request as soon as possible!
Below are some of our most frequently asked questions, as well as ours terms & conditions:


Do I have to pay for shipping costs?

The shipping cost vary according to the delivery address and the type of product. After you add the products to the cart, you can calculate the shipping in the checkout page. For two or more products we only charge the cost for the heaviest/largest one.

How much time does it take to deliver my order?
Portugal – 2/3 days
EU – 5/7 days

Non-EU – 7 days or more

How can I track the shipment of my order?

Once the goods are dispatched we will send you an email with tracking info.

I live outside Europe, will I be charged any additional taxes?

For deliveries abroad the customer is responsible for all import duty and taxes controlled by the country of destination. We are not liable for any goods held or refused at customs.

Where can I get a discount code?
The best way to gain access to a discount code is to follow us on Social Media (especially on instagram) or by subscribing to our newsletter. We love to cuddle our most loyal fans!

How can I pay for my order? 

We accept all payments via PayPal or Direct Bank Transfer. When we receive proof of payment we will dispatch the goods. All our prices are in Euros (€) and are inclusive of VAT.

All prices are subject to change and we retain the right to adjust prices at any given moment.

Once you have finished shopping you will receive an email confirmation of your order. If you have any questions or concerns, please contact us via that e-mail.

What happens if I don’t receive my order or receive a faulty good?

In the event of not receiving your order please contact us at sales@vicara.pt after the estimated time of delivery stated above. We will check the situation with our shipping company and get back to you asap.

In the event of receiving damaged or faulty goods also contact us at sales@vicara.pt.
You will receive a full refund if:

– Goods are returned to us within 14 days of receipt of delivery.

– Goods are returned in salable condition with their original packaging.

We will not accept returns if the item indicates signs of use. In such cases the item will be returned to the purchaser. For accepted returns refunds will be made as soon as possible to the debited account excluding delivery costs. Please note, we cannot refund postage costs and the cost of returned goods is at your expense. Please make sure the items are securely packed, as the parcel is your responsibility until the goods reach us. We are not responsible for goods being lost or damaged in transit and we do not offer exchanges on goods.

The use and sales promoted at www.vicara.pt site are governed by the terms and conditions mentioned below.

By making an order at www.vicara.pt, the user:

Declares that has read and agree to terms and conditions;

States that has at least eighteen (18) years of age and / or are of legal age in the jurisdiction of residence, and who has the legal ability to hire and use own means of payment;

Does not make fraudulent use of the site, contrary to law or morality;

Accepted to be the Portuguese legislation to regulate any conflict with the consumer, without prejudice to forecast the contrary, Community or international treaty policy.

Legal Notice

VICARA publishes information on its website www.vicara.pt in order to provide the best service to users, and updates this information permanently. However, VICARA accepts no liability for any technical inaccuracies a / or typographical errors that may appear.

VICARA reserves the right to make corrections and changes to the website without notice.

VICARA also reserves the right to modify the terms and conditions contained in this legal information, without notice.

Copy Right and Trademark rights

VICARA is a registered trademark and all content included on the site www.vicara.pt is protected by copyright. The reproduction, modification, transmission, republication and / or redistribution to third parties for commercial purposes is strictly prohibited without the prior written consent of VICARA.

Product Descriptions

All products at www.vicara.pt are described as accurately as possible. Users should read the description of the product as closely as possible to confirm the information and, if they have any questions, please contact VICARA through sales@vicara.pt email or phone number +351 911906934.

Because of the type of computer used, color settings, Internet browser or other, the colors and textures shown in the photographs of the site may differ from the real products.

Due to their unique production methods, hand made and in small series, some of our products may have some slight discrepancies in material texture or shape. We think this is what makes the pieces unique. This is specially true to the ICONICS Collection products.

VICARA cannot be held responsible for such discrepancies.

Alternative Resolution of Disputes

If the transaction has been completed through our website, in accordance with EU Regulation No. 524/2013, you have the ability to resolve any litigation in an extrajudicial manner through the electronic settlement platform on the Internet at http://ec.europa.eu/consumers/odr/.

You can consult the updated list of Alternative Dispute Resolution Entities available under article 17 of Law no. 144/2015, of September 8, through the website www.consumidor.pt.

PT – Livro de Reclamações


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