The use and sales promoted at www.vicara.pt site are governed by the following terms and conditions.

By making an order at www.vicara.pt, the user:

Declares that has read and agree to terms and conditions;

States that has at least eighteen (18) years of age and / or are of legal age in the jurisdiction of residence, and who has the legal ability to hire and use own means of payment;

Does not make fraudulent use of the site, contrary to law or morality;

Accepted to be the Portuguese legislation to regulate any conflict with the consumer, without prejudice to forecast the contrary, Community or international treaty policy.

Legal Notice
VICARA publishes information on its website www.vicara.pt in order to provide the best service to users, and updates this information permanently. However, VICARA accepts no liability for any technical inaccuracies a / or typographical errors that may appear.

VICARA also reserves the right to make corrections and changes to the website without notice.

VICARA also reserves the right to modify the terms and conditions contained in this legal information, without notice.

Copy Right and Trademark rights
VICARA is a registered trademark and all content included on the site www.vicara.pt is protected by copyright. The reproduction, modification, transmission, republication and / or redistribution to third parties for commercial purposes is strictly prohibited without the prior written consent of VICARA.

Product Descriptions

All products at www.vicara.pt are described as accurately as possible. Users should read the description of the product as closely as possible to confirm the information and, if they have any questions, please contact VICARA through sales@vicara.pt email or phone number +351 911906934.
Because of the type of computer used, color settings, Internet browser or other, the colors and textures shown in the photographs of the site may differ from the real products.

Due to their unique production methods, hand made and in small series, some of our products may have some slight discrepancies in material texture or shape. We think this is what makes the pieces unique. This is specially true to the Terra Collection products.

VICARA cannot be held responsible for such discrepancies.

Shipping

We offer the shipping costs to all countries if you make a minimum order of:

– Portugal – Free shipping

– European Countries – 47€

– Non-European Countries – 175€

Once the goods are dispatched we will send you an email with tracking info. For deliveries abroad the customer is responsible for all import duty and taxes controlled by the country of destination. We are not liable for any goods held or refused at customs.

Pricing & Payment

We accept all payments via PayPal or Direct Bank Transfer. When we receive proof of payment we will dispatch the goods. All our prices are in Euros () and are inclusive of VAT.

All prices are subject to change and we retain the right to adjust prices at any given moment.

Ordering on-line

Once you have finished shopping you will receive an email confirmation of your order. If you have any questions or concerns, please contact us via that e-mail.

Delivery

EU – 5/7 days

Non-EU – 7 days or more

Portugal – 2/3 days

Returns

In the event of receiving damaged or faulty goods please contact us at sales@vicara.pt.

You will receive a full refund if:

– Goods are returned to us within 14 days of receipt of delivery.
– Goods are returned in salable condition with their original packaging.

We will not accept returns if the item indicates signs of use. In such cases the item will be returned to the purchaser. For accepted returns refunds will be made as soon as possible to the debited account excluding delivery costs. Please note, we cannot refund postage costs and the cost of returned goods is at your expense. Please make sure the items are securely packed, as the parcel is your responsibility until the goods reach us. We are not responsible for goods being lost or damaged in transit and we do not offer exchanges on goods.

 

Alternative Resolution of Disputes
If the transaction has been completed through our website, in accordance with EU Regulation No. 524/2013, you have the ability to resolve any litigation in an extrajudicial manner through the electronic settlement platform on the Internet at http://ec.europa.eu/consumers/odr/.
You can consult the updated list of Alternative Dispute Resolution Entities available under article 17 of Law no. 144/2015, of September 8, through the website www.consumidor.pt.